Dear Sir,
I purchased a Bajaj XCD 125 from M/s Popular Wheelers P Ltd, Ahmedabad, on finance from ICICI Bank Ltd, Ahmedabad. in Nov- Dec. I have also completed the loan payment. As I had not received the RC Book, on repeated queries to M/s Popular Wheelers P Ltd, Ahmedabad, they assured me that I would be receiving it shortly. But one fine day, when I went to their shop, I was told that M/s Popular Wheelers P Ltd had closed down, without leaving any trace. That M/s Popular Wheelers could vanish that too taking such an important document with them was unbelievable. I contacted M/s Bajaj Auto Ltd (on toll free no. 180023324530 who gave me aComplaint no. 10581, about two months back. I reminded them twice on phone but of no avail.
I am baffled to note that M/s Bajaj Auto Ltd could be so careless! Is this the customer service they are proud of? Mr. Rahul Bajaj, please listen! What do I do now? Run pillar to post to the RTO for a duplicate RC Book? Why should I, for the fault of theirs? Who will pay for the time and money and harassment?
I urge you to please put forward my message/complaint to the company to wake up from the slumber.
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