I am Praveen Kumar from Delhi (najafgarh.). I have purchased a bike (Discover) from bajaj auto ltd on date 12 feb.2007. Regarding the payment in installment, dealer has agreed to collect installments from my mother’s account. My proposal number for loan is 401153668.But due to your employee’s mistake they have send the check to the bank on my name and your company has got bounced cheque. After consulting with your responsible employee, they said it was their mistake and suggested me to write an application for collecting money from my home. I have sent the application to the concerned person, but nothing has done. Again the same problem continues and your staff has complained me for not getting the installment money. After reminding them about the written application, they said that the application has missed from their file. They have suggested me to write again another application which I have written and submited. But again nothing has done by your staff and after some time they have asked Rs13000 extra alongwith the installment. I have reminded them about the two applications and the loopholes in your working system. They again agreed that mistake has done from their side.
Due to your mistakes and loopholes in your working system, I have wasted my lots of valuable time and money. Alongwith this, my whole family member became puzzled by your’s employee’s irresponsible behavior and attitude.
Regarding this problem why I should not take this issue to the consumer court? I want clarification and the information about the steps, which will be taken by you at your own top management level to resolve this problem as soon as possible. If this problem will not taken seriously by your management, then you people will have to reply to the court.
Regards
Praveen Kumar
Mob:- 9650001630
Email:- [email protected]
Bike Name= Discover
Bike Number= DL 4S BH-6182
Proposal Number= 401153668
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