I purchased a Bajaj water gyeser from my local market on 9 Dec'08, with a two year warranty. Just in about a monts tie it started creating problems. On a complaint thru the dealer the representative of the company checked the gyeser and said the element needs to be replaced. promising to come back the next day, another representative returned around a month later to do the needful. This time water started leaking from the tank. Another complaint thur the dealer showed no response. Finally thru the Bajaj Electricals website I got the number of Pant Services, an authorised Bajaj service centre. I called them on 27 May and was given a complaint number 3692. The representative came for three consecutive days for the repairs during which he not only damaged one of the parts but also changed the assembly without my knowledge or consent. As a result I am now not able to empty my leaking tank. I contacted Pant services again on 11 June and was given the complaint number 4368. The representative was supposed to come the next day but no one turned up for a week. I called them again and was informed that they do not have the original assembly and that would take about a months time to procure. This time, again thru the website I got the number of the senior officers, Mr. M.R.Jha whom I contacted over the phone. I narrated the entire story to him and he asked if I was interested in getting it repaired for which he was ready to send an engineer. To my utmost surprise he informed me that the company does not follow a replacement policy. I refused the repair offer informing him that in less than 6 months my gyeser had already been repaired 5 times and I now was only interested in a replacement. He promised to get back in a week's time. Getting no response in even 10 days time I called up again to be told that the gentleman has gone on leave. I was given the number of one of his juniors Mr. Priyank who again had only promises to offer. Later they even stopped attending my calls and finally on 6 July after repeatedly failed attempts to speak to them I sent them a sms to inform that I was going to the consumer court but still there has been no response from anyone. Please help.
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