I have shifted my household articles from Pune to Navi-Mumbai vide M/s Balaji Packers & Movers (Bill No. -171, dated 26/03). However, they have mishandled the delicate item like TV set and that has been totally damaged by them due to mishandling during the transit.
The articles from my Pune residence were packed and despatched on 26th March and were received at my Navi Mumbai residence (destination) on 26th March. However, while unpacking the goods at my house after one day, it was found that my used TV set was found in a broken state and was in an unserviceable condition. I had intimated to their representative (Mr. Rampal, Mob. No.-09892473515). The insurance amount declared by me for the TV Set was Rs. 5, 000/- (Five thousand only)
I spoke to the concerned person of their Kharghar, Navi-Mumbai office (Mr. Rampal) about the same and he insisted me to make the partly compensation. He also assured me that he will do the needful in claiming my compensation from the insurance agency fixed by their company for the transit. I made the payment considering my respect and trust for their organisation.
However, I feel extremely sorry to inform that till now, I didn't get any calls from their office while I expected their person to atleast give me a courtesy call. I have wasted a lot of my money for making phone calls to their office everyday when they assured me that they are extremely sorry for the delay and they would definitely come to me personally and do the needful. But nobody eventually didn't turn up as usual. Since that day, I have stopped calling him on his phone.
I just thought of sharing my experiences to enable everybody to think twice before selecting this agency.
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