A.S.Narayanan
B-404, Krishna Krupa Co-op. Hsg. Society
Jai Hind Colony
Vishnu Nagar,
Dombivli (W)-421202
31st December
To
ICICI Bank
Dear Sir,
Subject: Gross Negligence of duty resulting in customers’ hardship
2 Cheques dishonoured in spite of more than sufficient cash balance in Saving Account
Ref: S.B. Account No. 008801010851
ICICI Bank Dombivli (East) Branch
Holder: A.S.NARAYANAN
This is to bring to your kind notice that 2 cheques details mentioned below, issued by me in June / July were dishonoured by your Bank for no reason whatsoever.
Sr. No. Cheque No. Date Amount Issued to
1 006540 30-06 Rs. 470/- Maharashtra State Electricity Distribution Co.
2 006542 04-07 Rs. 5000/- Suresh Rathi Securities
This dishonour of cheques has resulted in much mental stress and has caused me following financial loss and undue hardship
1. I have been charged Rs. 150/- and Rs. 367/- as cheque return charges
2. As ICICI bank did not even honour cheque issued to Maharashtra electric division, the M.S.E.D has taken this very seriously and I am made to pay all future electric bills in cash only, unless I submit to them a letter of explanation from the Bank for dishonour of cheque
Further, ICICI Bank should have informed me about their decision to dishonour cheques with reason as what prompted them to take this extreme step, for I always keep sufficient balance in my account, follow all rules & regulations sincerely.
In light of my suffering which is recurring, I request the concerned officials of the ICICI Bank to kindly look into the matter and I request:
i) compensation for my financial losses
ii) Letter explaining clearly the reason for dishonour of cheques
iii) Explanation for keeping me in the dark for this dishonour of cheque arising solely due to negligence of Bank
Thanking you in anticipation and awaiting a prompt response.
Yours faithfully,
A.S.Narayanan
Tel.: 95251-2409665
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