BOX - PACK,
1294, Sadashiv Peth,
Opp. Chimanya Ganapati,
Pune – 411 030.
Ph. – [20] 24478127
26th Sept . 2009.
To:-
The Manager,
Bank Of India,
Laxmi Road,
Pune 411 030.
Sub. - Retaurning of our cheque no. 20120.
Dear Sir,
We are holding a C/C account in your bank [ account no. 050530100001005.]
We issued a cheque of Rs. 250/- to MSEB on 28-08, againt our 3 light bills.
The said cheque was returned by the bank on 2-09. On 2-09, we were holding a CREDIT balance of more than Rs. 20, 000/-. You have also debited Rs. 75/- as cheque return charges on the same day.
As a result of this MSEB has penalised us RS. 250/- per bill, and they have stopped our facility of paying bills by cheque.
This is a gross negligence by a bank, and we customers suffer a lot for it.
We are enclosing herewith the three electric bills, showing the penalty and not acceptence of cheque payment condition.
We are also enclosing herewith a bank statement, showing a credit balance on that date.
In light of the gross negligence by you and the consequences thereof, we demand the following things from you.
1] You should write a letter of apology to us and to MSEB, requesting them to start accepting our cheques against their bills.
2] Credit the penalty of Rs. 75/- levied by you in our account.
3] Credit our account by Rs. 750/- [Rs. 250/- X 3], as the charges debited to us by MSEB.
4] Credit our account by Rs. 10, 000/- towards the damages and harrasment caused by your negligence.
If you fail to do so, we will be forced to take this matter to 1] consumer court and 2] customer grievance cell, as we are taking this issue very seriously.
Thanksing you, inanticipation of your immediate action,
We remain,
Yours sincerely,
proprietor,
BOX_PACK.
Encl. - as above.
C / C to CORE.CO.IN for necessary action
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