This is in reference to my Barclay Bank Credit Card 4339480892936285 on which there is a wrong late payment fee of Rs. 1200 approx. I used this card in January and the statement generated on 18th Feb. 2008 but I had not received the statement till 5th March then on 6th March I called up the customer care dept. of Barclay Bank that I have to make a payment of Rs. 3973 and the CSE informed me that the due date for the payment is 10th March.
I asked if there is any facility to pay the amount in cash or can Barclay Bank executive visit me and collect the amount then the CSE sd that we do not provide such facility. Then on 7th March 08 I dropped a Citibank cheque of Rs. 3974 in a skypak box in Gurgaon and thought that it takes only 3 days for a local cheque for clerance.
The next month I received statement on e-mail that there is a late payment fee of Rs. 450 on the card as the cheque was cleared on March 15 but the mini statement which I collected from Citibank showed that the cheque was cleared on March 08. I called up the customer care and asked for the same the CSE sd that they are taking my request for the reversal for the late fee.
The next month again I received my statement on e-mail which showed that there is late payment fee of Rs. 450 of last month and finance charges also which were Rs. 950 approx.
I wrote an e-mail to Barclay Bank regarding that but they replied that we can not entertain your request for the reveral of the same. I called up the customer care again and asked for the same that CSE talked to me rudely and said that "ye ho hi nahi sakta aap jhooth bol rahe hain" that you dropped cheque on March 07.
I again wrote an e-mail to Barclay Bank regarding reversal of wrong charges on my card but I had not received any response till 15 days then again I wrote an e-mail to them and I received a response that we can not entertain your request for the reversal of charges.
I started receiving collection calls from the bank I told the whole situation then the collection person said that your card has been blocked and he is taking my request for the reversal of charges.
But after 3 months of my complaint the late fee on the card has not been reversed and the card has been blocked by Barclay Bank and I'm keep on receiving automated collection calls and the information has been forwarded to CIBIL to spoil my credit history.
I very frustrated & harrassed by the Barclay Bank. I would request you to please look into the matter and resolve the matter ASAP.
Now, I'm planning to file a suit in Gurgaon consumer court.
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