I've used the Credit Card for Rs. 30, 000/- & paid them along with the late payment charges & interest a sum of Rs. 34, 680/-. Had spoken to the agency who had come to collect the amount that I am not happy with the service as they have not called me nor have sent any statement for 6 to 7 months. The Collections Manager & his Manager agreed to close the card & send me a settlement letter in the month of July '08, but has not come till date. When the amount was give to them they waited for Billing Cycle to finish & then posted the amount, which inturn has added an additional amount of Rs. 2, 000/- against late payment charges and Interest. (Due to a delay from the bank). Now this amount of Rs. 2, 000/- has added up and gone up to Rs. 12, 000/- which includes all late payment changes and interest, because the Barclays Bank Employee did not post the amount that was paid to him on time, he / they delayed it for 4-5 days.
I've asked for a settlement on the card & written couple of mails & phone calls to the Bank's call centre - all they say is that someone will get back to you, but no one get back & the e-mails come back with only the response of "Thank you for contacting Barclay" which is an automated response.
I've also been to "Sparksh" who is an agency for Barclays - they are not able to help or not willing to help as the case is not come to them & say that they have forwared a request to the Bombay office they will get back to me. this is the Exact same thing what the Collection Manager had said when he collected the amount.
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