Dear Sir,
I will like to bring into your notice, how frauds are being supported by banks or how banks are earning on the name of fraud.
I owe Barclays credit card no. 433*********9550. I made last payment in the month of November clearing all my dues and haven’t used the card after that. Inspite of this, I got SMS in the month of December for charges of some Rs. 2500. When enquired from Customer care of the branch, I was told that some foreign transaction has taken place. With this I logged the complaint for the fraud transaction (Complaint ID: 682802) in concurrence with customer care personnel who consoled that action will be taken by concerned department & card will be temporarily blocked to prevent any more fraud.
It’s been 3 months since then but still no resolution has come up for the same, instead since then I m receiving 3-4 calls daily from the bank regarding the payment which has now increased to Rs. 5000 .
Even after getting the complaint logged as a genuine customer of the bank, every time bank people are harassing me by calling & asking to pay for the transactions not made by me. To every telecaller I have to provide the complaint ID & have to explain the issue, still they force me to make the payment.
I will really appreciate, if I can be taken out from this dirty game.
In anticipation of correct action,
Thanks & Regards
Garima Gupta
[email protected]
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