Dear Sir,
I am Shambhu Jha, having Barclays Bank Credit Card No. 4339482396145421. I received an Statement in the Month of September (after 15th september as statement date is 12th September), in which they have charged Priority Circle Charges of Rs. 5000 12.36% Tax.
I called to the customer support of Barclays and asked for this clearification, but instead of listining to my complain they gave me some other Tel. No. of Priority Circle and requested to speak to them.
I contacted that no. also but they say that reverting the charges in the statement can not be done by them and for that speak to Customer Service only.
I was fed up trying to speak to both of them but no one has taken responsibility. I realised that this company may say afterwords that since the complain was not registered within 21 days hence all the charges in the statement is binding on me.
Hence, I made my first written complain on 28th September and from then I had send at least 20 e-mails and several Tel. Calls. but till that they have not sorted the problem and each time the reply is differed from the 1st.
I would like to take up my case against this bank demanding penality, Kindly how to proceed to RBI and Consumer Court for the same.
Best Regards,
Shambhu Jha
91 9967066143
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