Date: May 27
To:
Customer Care Center
Barclays Credit Card,
Barclays Bank
Sub: Barclays Credit Card
Apropos to the mail dated 11th April wherein it has been specified that in spite of my unwillingness to subscribe for Mediclaim Insurance Policy to Barclays Credit Card, it was trustfully subscribed in my name by Barclays Credit Card. Nonetheless, when the same was complained to Barclays Credit Card, they shrugged off their shoulders by directing fingers towards ICICI Lombard. When contacted to ICICI Lombard (for fault of Barclays Credit Card), it was intimated that the policy would be cancelled and amount be refunded to the Card Account and no need to pay any amount.
To add to this, and to my utter surprise, when the statement for the month of Feb 02 to Mar 01 was received, the amount of Rs. 942/- was reflected as being payable by me. This clearly reflects the customer services resorted by Barclays Credit Card, firstly, without any consent the insurance was subscribed, to add to the woe, Barclays did not meddle nor co-operated in canceling the policy under the garb of directing the fingers towards the insurance company. Now when the insurance company informed that no amount to be paid, Barclays Credit Cars is asking for payment of Rs. 942/-.
In the entire episode I conclude that my only fault is that I have subscribed to Barclays Credit Card, which was informed to me to be free of charge, but now it appears that the free charge is only for the namesake and charge under the garb of various head is being recovered as has been happening with me.
Further to this, even after writing mails and making complaints, time and again I keep on receiving SMSs on my mobile phone (on an average 7-8 SMSs daily), specifying the customer care number (which never works) and demanding for the payment of Rs.942/-.
Apart from the SMSs I also received calls from Barclays customer care asking for dues in every 2-3 days (tel no.: 022-67263100, 0124-4398500 and 0124-6771200). Hence I am being harassed persistently even after making aware the facts and requesting to Barclays.
In view of the above, I once again request you to kindly reverse the undue and unjustifiable amount being charged on my credit card immediately and cancel my credit card, and desist from making any unwarranted SMSs failing which, I shall be constrained to proceed legally against you at appropriate forum, entirely as to cost and consequences upon you, which may please be noted.
Hope that the matter may be resolved at your end and unwarranted situation is averted.
Thanking you,
Yours faithfully,
Ashish Agrawal
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