Hi,
I am a resident of Secunderabad and have been holding Barclays Credit Card for almost a year now. In June 08, the company came up with an offer of leisure packages, gifts etc on paying a fee of Rs. 5000/- The amout was debitted on the with July statement and I had duly paid. Post this there is no information from the bank on when they would honor the commitment.
I had called customer service on the first week of September and all to hear that there are lot more who have complained and they have forward to the concerned to have this addressed. No news post this...
Based on the email contact provided inthe statement, I had dropped a mail and got a very prompt reply saying that they have forwarded to the concerned and will hear within 7 days. Initially happy on seeing at least a response, but did realize on my second follow-up that this could be a automated reply with just the name changing.
The bank is keeping customer away of information and looping into situations where you cannot get to the right person or an addresal system. The contact details provided in the statements are not very appropriate and looks like it is just meeting mandatory needs of a credit card statement.
A very poor operational system, I must say; and I look forward to some kind of addressal by way of this post.
Regards
Prakash
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