Dear Sir / Madam
I have a credit card with Barclays bank. In the month of October, due to Deevali function I missed to pay one months due amount. On the very next day after the due date, I received a call from Barclays bank (some what around 22nd of October), and I informed them that I will pay the due amount in a week time, they agreed for that and disconnected the phone call. After this I started receiving continues phone calls from the Barclays bank once in 10 to 15 mins asking to pay the due amount. And for 5 or 6 calls I answered that I will be paying in a week time and this is agreed by your representative who called me just befor some times, they also said that it is there in the database. But still this phone call tourcher was not sorted and I still now I am getting continuous call from them. One of the guy who called me from Barclays said that it is an automed phone call system, when ever the customer missed to pay the due amount the system will make the phone call to us and forward to the executives, this will be stopped only when the payment is made. And he also asked me to tolerate this and said not to attend the call if it really irritates. But even after 4 or 5 days this was not stoped. I am working in night shift in BPO and used to sleep in the day time, because of this phone calls I was not able to sleep and because of that I was unable to concentrate in my work properly, even I went to a possion to be a non performer in my job. As every one knows that now ressision is going on and there is no job security in BPO's now a days, I am afraid whether because of this I will loose my job. So I got angy and scolded one of the Barclays guy and said I have given a commitment to you guys but even after that you people are tourchering me so I will not pay any amount to Barclays and if you still need me to pay the balance due you need to pay me compensation for what I have suffered in the past days. But still I getting tourchered by these people and they are thretening me that they will list my name in CIBIL and I wont get any loans or credit cards in future and my name will be listed in the defaulters list in the CIBIL as a Fraud.
I request you to kindly help me to reslove this issue, I have already raised a complaint against the CIBIL in this same website as they are having my name in their list inspite of no due's pending to any bank from me except Barclys as I am fighting with them for the mental and physical tourcher they gave to me.
Please help me to come out of this tourchers and thretenings.
Thanks in advance for your support and justice.
Regards
Prabhu
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