Barclays Credit Card
Fraud Membership of barclays priority circle

To,

Indian Consumer complaint forum,

Dear sir,

I am Vishal jayram Juvale resident of Bhandup (w). I was holding Barclays credit card since 1 year but not make any transaction till now.

one day I receive a call from Delhi customer care dept to replace my old credit card with new times card. I had told them to give me some times for think but they continously call me, between the calls due to network problem the communication was disconnected many times and finally calls were disconnected prior of finalization.

This is with regard to the misconceiving of information from customer services executives from Barclays Timecard. They fraudulently charge me with an amount of 6066 .Rs without even verifying whether you need this service -some kind of priority service. When you call the helpline you are put on hold (20 mins) and after a long time when a customer service executive answers your query they give you another number to call. When you call the other number (10:00 AM) they are not available and the machine keeps on repeating "Our executives are not available. Your call is important to us" even though the customer services are from 9:30 to 6 .Then they say we need to verify and please call after 72 hrs. I ask them that the information was not conveyed to me regarding charges applicable and atleast you need to verify whether I need this service. Then I ask them to reverse it stating I don't need any kind of such service. They say we will check and then if it is valid then you will to Pay the amount. I also mailed to so called [email protected] but i did not receive any reply. I do not wish to enroll into any kind of priority service and I need the amount to be reversed as soon as possible. Also I am willing to file a legal complaint regarding the same.

This is a serious case of mis- selling. When I contacted there priority call center instead of giving me solution they were forcing me to pay the charges. they are stating that they have listen to my call transcripts where I have given the confirmation. I want this call transcripts to hear it then they says that it is confidential and cannot be disclosed.

Now I also request Barclays to collect your all documents and cards as early as possible because I don't want this card because you are charging so much fees before making any transaction and please note my card no.4339481697325807 and statement ref no.07032009052141.

Awaiting for your reply.

Thanks & Regards,

VishaL Juvale

mobile-9702614544