I had opted for a barclays credit card a year ago, the actual problem started in the month of oct'08 where my usage bill was Rs.8000/-, but they added another Rs. 6000/- as the priority circle charges. i called up customer care atleast 20 times but half the time their systems were down and half the time they could not do and understand anything. aftyer following up many time, i received a call from Barclays in month of december'08 that they will reverse those charges and sent me the fresh statement within 15 days and i agreed to make that payment. But actually i did not receive any statements from them with reversed charges till today.
When this was not enough, i started getting calls to pay the bill with increment of every month's late payment charges and debit interest, and that too atleast 10 calls in a day which was a complete harrasment. later i received a call from Barclays in feb'09 for the settlment o9f bill in Rs. 8000/- and i agreed to do so. but they told me to pay Rs1000/- immediately so that they can get settlement letter from chennai so i did. When i receved the settlement letter it was for 8600/- instead of 7000/- i disagreed to pay and asked them to change it and speak to the person who had spoken to me earlier, but they said that particular person has left the organisation, bu why should i suffer for that.. Later in mar'09 end i received a call from a lady called deepika saying please rs. - and we will sent you a settlement letter for rs. 5000/- by 31 st march.
But till now i have not received any settlement letter, but i receive call everyday from them atleast 10-20 time o diff numbers which is a complete harrasment for any card holder. interms of service Barclays is pathetic and i want to get rid of it ASAP i do not want this mental torture everyday.
To this service my request is please put this complaint to Barclays and awaiting a reply in my favour.. Seeking your help in all possible way possible.
Thank you!!!
Pramod kumar mittal
9323719831
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