I am having Barclays Gold Credit Card ending with 7554 which was issued to me in year Feb'08. After getting the card whenever I had made any purchase and made payment, the payment is not credited on time before due date and its credited after due date with addition to the late payment charges. Sometimes there is also a loss of cheque from their end and I have to make another payment for which they dont take anything in account. My card is not in use for last 10onths and I am asking for the reversal of the charges but there is no reply from the bank. The bank executive use to ask to pay the minimum dues to normalize my account for sending the reversal request. At first I had given Rs.350 and Rs.400 for the same and there was no reply from their end. 3 months before one of the executive called me and said that he will make sure that the amount will get reversed back as this is not the amount utilized by me, and asked to pay as sum of Rs.250 for activating my card status. I paid the same and next month they said that its being reversed to Rs.1700 and I said that as this is not being utilized by me so he asked that just pay Rs.150 to normailze my account and will get it reversed. After that there was no information from the bank. After one month of that, I start getting the calls from executives saying that my reversal is done to Rs.1500, sometimes Rs2300 and also that my reversal cant be done, When I asked that why there is such a difference in amount by different executives there was no response. I was fed up with the calls and called up the customer care and they said that I can apply for the settlement and told me that for the settlement I have to pay Rs.1478 for the same. I agreed on the same and also asked that whether the amount given to normailze my account will be adjusted or not as previously i was informed that the charges paid to normalize the account will b adjusted, then they replied that they cant adjust the charges paid by me before. Now each and every day the executive use to call me and use to say that I have to pay Rs.200, or sometimes Rs270 n even Rs.350 to normalize my account, and after depositing the money only I will be getting the settlement letter.
May I know one thing when there is no fault of mine and even paid more than the amount utilized, then also there is no reply from the bank and I asked that you provide me in written about the same and will do the same, they use to disconnect the line.
I am really very fed up with the bank executives as well as with bank officials as there is no response from their side and just use to ask the money every month without any feedback for the same. Now the executives are harassing me to pay the dues every time.
Kindly look into the same and provide me the solution for the same
Thanks and Regards,
Ankur Mittal
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