Sir,
This is Sameer Shah, I had got a Barclay yatra platinum card bearing a no. 4339501444340666, after I first used it for some shopping for about 1000/- plus their billing department was lazy enough to send me the bill for the same, for which I had to take pains reminding them of the same (if at all they have a system of recording the calls, you can verify it), and even after me doing so their lazy department people didn't find it necessary to send me a copy of the bill. in the meanwhile I had got the due amount on the phone and also the place where I had to drop the cheque, and did the necessary to clear the payment. suddenly their people got woken up by this and they saw that my payment was credited to the account and as per their absurb observations they say that my payment was a late payment (I don't know whether people do have a sense of responsibility at their end or they simply are paid for their foolishness). and since then they have become hyper active in giving me repeated reminders and calls for the so said late payment charges and fines etc.
And let me compliment these people (if I haven't done yet), on their so irritating services and so very annoying calls, that make them active only after a customer does the job that actually has to be done by them which they are paid for. You can imagine how favorable an experience it was for me to use my Barclay credit card.
Thanks to them anyways for giving me some work to attend their calls at a very disturbing time and to receive sms's at every odd moment possible.
Hope this email brings them a bit of responsibility and sense of duties to be followed at their end before getting into harassing the customer in every possible way.
And yes if they have got some time at, do verify the things that I have said above viz. date of delivery of the first statement, date of me calling their helpdesk, etc.
Truly Irritated Customer
Samee
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