This is with reference to my credit card which I got complimentary and they offered a personal loan of EMI... from the day I have taken this loan I am paying dues online on time... though I have signed a ECS form. But when I received my statement it will carry a late fee and other finance charges. Every time I used to call their customer care and request them to reverse these charges. They it will be done... then next month same story... for nine month i used to call them and get it corrected... when checked why this is happening every month, they don't have a ans. Later I signed my second ECS form. Still this problem is not solved. At last they done most disgusting thing. They blocked my card saying non payment. One of their collection executive came to my home and collected the cheque and told every thing is solved you can pay as normal. But later only I could know that that cheque is not presented nor cleared. Again same problem... even if I pay them its not going to reflect in their system... only pestering call will be there... later I could know that they have outsourced for all service... that is why what one department does will not be known by other department... result customer like a fool will pay what ever they charge... till they like.
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