CARD NO. 4339 5185 5733 3064
I have been receiving erroneous bills showing fictious outstanding amounts. I have paid all the expenses incurred from the above card well in time! However, from Jan.08 to May'08, I have been receiving statements with increasing amounts every month although I have not used the card at all in the first place. I have lodged complaints with phone banking executives at least 5-6 times. Each time they responded that there was no expense visible that I was to pay. Each time they also promised to correct in the ensuing statement. However, this never happened and I am continuously pressurised to pay an amount that is not incurred by me.
Similarly, I have brought this to the attention of the bank several times (8 mails) and each time I was responded saying that the matter is under investigation and we will revert. I wonder, in a simple case like this, why should it take months? I AM ONLY ASKING TO SHOW THE AMOUNT PENDING AGAINST AN EXPENSE INCURRED ON THE CARD.
3 weeks ago somebody from the bank called up to inform that it was a billing error and no payment is pending from my side. The next month bill was to reflect zero outstanding. To my horror, the latest bill shows an increased outstanding.
If this error is not amicably resolved, I wish to contact bank ombudsemen. As a customer of Barclays in UK, I had very pleasant impression until the credit statements (in India) have started bothering.
I can furnish all the names, dates, times of phone banking executives to whom I spoke. Similarly I can forward all email exchanges till date, wherein I have furnished all the information.
IN A NUTSHELL, I AM CONVINCED THAT NONE IN THE BANK IS EMPOWERED TO TAKE REVERSAL OF PENDING AMOUNTS - EVEN IF IT IS ERRONEOUS BILLING FROM THE BANK. I ALSO INTEND TO FORWARD THIS CASE TO CONSUMER FORUMS THROUGH PRESS DRAWING ATTENTION TO THE BILLING ERRORS AND A GREATER LAXITY TO MAKE SPEEDY CORRECTION.
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