I had applied for the Yatra Barclycard Platinum on the 29th of July. I got a call only by the 9th of August, after complaining to the customer service 2 times The executive confimed to me that I would receive my card in 21 days. Then suddenly on the 21st of August, when I was awaiting the arrival of my card in a couple of days, I got an SMS from Barclays cards telling me my application number and that they will revert in 21 days.
I have been trying to contact them since. First of all, they changed their e-mail ID. Also, when you mail to them on the new ID, it takes them at least 3 daysto answer youe query. Strangely, they have been telling me over mail that they have no record of my application number. To add to it, I end up getting the same email response everytime like it is a pre-written message. When I try to call them on the phone numbers given, the customer service gave me another number (for Mumbai, it is 6001 6001). When I called on this number either it tells me that, 'The customer you are trying to reach is not avaiable at the moment' or another recorded message tells me that the timing is 9 AM to 9 PM and keeps the phone even when I have called between 9 to 9. I haven't seen this pathetic customer service from any company, and would certainly not have expected it from Barclays.
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