I would like to inform you service of Barclays is in a very pathetic state which leaves user with no choice but to either approach consumer court or lodge a police complaint.
My name is Sulakshan Sonawane and my credit card number is 4339501130632095. I am working as Assistant Manager at a MNC and earning gross 35K per month.
I am using Citibank Credit Card since past two years and don't have a single late payment charge applied till date. I am having a loan worth 2 lac with kotak mahindra bank but never ever i had payed my EMI late. And after having such a good credit profile it is being hampered because of Barclays Card.
I recently had a balance transfer from my Citibank credit card on 11th july'2008 and was required to make a payment of minimum amount due by 29th aug'08. I enquired customer care about the skypak drop box and was told to deposit at (Nerul, Shiravne) location and so i deposited on 19th august. Cheque number is 997491. But till 29th August cheque never got cleared and on 30th i was informed that we didnt received your payment so can we send a executive for cash payment.
I clearly informed CSR that i have made cheque payment but still if you have not yet received i would make cash payment but no late payment charges should be applied as i have deposited the cheque to the drop box told to me by Barclays customer service representative and if it was not cleared at your end it is not my mistake so he agreed and i made the cash payment of 1950 /- I have attached the receipt of the same with the mail.
Still after few days i got message we have not received your payment by due date pay rs 1950 immediately or contact us on 044-66296300. I called this number many times but was never able to speak to anyone. I was neither receiving dial tone nor busy. It was just getting disconnected. Finally i realized that i am being fooled.
1 First i was told to make payment by drop box whose cheque was never cleared.
2 Was made to make cash payment which never reflected.
3 I was getting message to make payment of 1950 even after sending cheque and making cash payment.
4 Few days later i got message your account has been suspended till you make minimum payment of rs. 3830. You may contact us on 0124-4398500. Again same story my telephone call is charged but i was never able to hear anything from other end. So one thing was confirmed i am being forced to late payment charges and duped for rs 1950 cash payment.
1 Finally i have decided to approach Consumer Court. I have all the relevant proof's to prove the cheat.
2 I will be registering a police complaint against you.
3 I would make all the payments and close this card and would never ever use Barclays Card.
But one thing is sure though i would make payment i would not forgive Barclays for all the torture and financial cheats they have done and close this card on urgent basis but i would never agree to pay the late payment fee or RS. 500 whether i have to fight for it in court.
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