Credit Card Charges
I was issued a credit card by Barclays Bank in 2007 in Sep.08 during the use of card that card was lost that time after making too much efforts. I had lunch a Card block and issuance of new card request to Barclays. But I had not received new card. During the lost of card & for final bills payment i had search bills and when i had look into that there was some wrong late payment fees were reflecting. I had prepare the complete statement of bills and payment then I’ll be able to identify in Nov & Dec.07 there are late payment charges in which I remember I had made payment within due date but that cheque was clear after 15 days from my account for which in dec.07 itself I had words with Barclays customer care and they had accept its due to their fault and I was promise to wave off that charges. But there was no wave off charges reflecting in any of statement. Then again I had cheque cheque issues dates in most of cases the same problem was there and during that period I was not getting statement on time whatever dues I was getting on massage on cell I used to make payment and I was not able to identify these charges.
I had made request for this on Barclays customer care I got commitments to resolve the case but there was no response from their side. Even I used to get calls from Barclays. When there were no response in Dec.08 I had started written communication with Barclays thru [email protected]
After sending to many reminders in Jan.09 I had received replace card. I got commitment to resolve the case within a week days time and I was told to pay Rs.200/- to regularize the account I had made that payment. But after one month again they had started calls for dues and all of the charges are still there even month by month they are adding the charges on that. And someone from Barclays dispute resolution department no need to make any payment otherwise there collection target will be complete with minimum payment and your case will remain unsolved. After many reminder and calls they are not interested to resolve the case.
Even daily many time calls they are doing mantel harassment.
Please help me to resolve this case.
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