Dear Sir,
My name is Arvind rammilan yadav i am having a personal loan account with Barclay's finance Dombivali branch, I was paying my EMI regularly trough ECS facility from My Citibank salary account, due to changing my job my salary account got closed and i have got new salary account with Kotak mahindra bank, i did mentioned the same to Barclay's finance customer care at 1800 209 2244, they told me to carry a cheque of 562 Rs for ECS swap and told the same will be done at my home branch in Dombivali.
I did visited the Dombivali branch on February 24th and submitted the cheque and written application to the branch officer Mr. Deepak Nair, who told me that my request will be taken care at priority basis and will be done in 3-4 working days, i am having my EMI deduction date on 3rd each month, so i called up the customer care once again to confirm the swap is done or not the customer care officer told me to contact the branch as she was not having the information, then i called up Mr. Deepak Nair, who took my call very casually and told that his center branch is still tacking time and will be done in next 15 days.
I don't from where this senario came for 15 days as neither the Customer care officer told me that it takes 15 days nor Mr, deepak while submitting the request.
As my previous account is blocked so i can't deposit money for the ECS and nor will be cleared from my new Kotak account, due which ECS seems to be bounce tomorrow since the account is blocked, i wrote an email today to Barclay's Finance Customer care, that due to there staff's insufficiency i am not accounttable for the bounce charges and late payment charges for the EMI as the amount is there in my new Kotak account, i am still waiting for there positive reply.
I request you to check this miscommunication issue and take necessary action against them.
Regards,
Arvind Yadav.
9820063613
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