B.E.S.T
Bus Route No. 332 Service Problem

To,

The Officer,

B.E.S.T.

Dear Sir,

We passengers of Bus Route No. 332 (Andheri to Kurla) are daily facing problem of waiting for the bus for more then 30 Mins to 45 Mins and some times 1 Hour too. And this has become a daily issue. We use to keep on complaining about this issue daily at Andheri East bus depot, but they always provides the answer by saying sometimes that they do not have enough staff for that route or some time says that there is lot of traffic on that route, Even the big officers wearing white uniform says that “tell passengers to by the pass of Rs. 350 or of Rs. 450 and travel by doing break journey to reach to their destination”, which we do not required at all as our route pass cost us just Rs. 246 only and it had been closed down because of some issue between BEST and Kaizen, then why should pay 100 to 200 Rs extra unnecessarily. Sir, but what about the passengers who do not travel daily on that route for them pass is not the solution.

Sir, previously this route use to have double decker buses, and that also had been closed down due to metro work, and because of that not all passengers are not able to fill up themselves in single decker bus. Officers in blue uniform says that we do not have enough conductors for route 332 bus, so other route conductors do not know what fare has to be punched after Saki Naka stop. Sir, double decker bus used to have two conductors, then where are all conductors went? Sir, we some people are working on daily wages, and if we reach late at our respective places then some peoples half day salary is been deducted, which is not affordable.

Sir, the place where 332 bus starts is placed at Andheri East station is also 24 Hours remains dirty, at that place even BEST staff do not wants to stand as it stinks 24 hours and is full of dirty water which is never been cleaned up. It becomes very dangerous and harmful to out health to stand at that bus stop because any body standing there may catch any kind if diseases.

Sir, while waiting for the 332 bus we had observed that there are lots of buses for Route No. 340 and Route No. 415, which becomes very easy for them to move and to reach to their destination on time. Sir, this is a request from all undersigned passengers and also from the others who daily faces this problem, to increase the facility of 332 buses, so that it resolves our daily problem and waiting time becomes less and also request you to start double decker bus for same route so that all passengers can take its advantage and reach their destination easily.