Complaint against BEST Conductor for Harassment and Cheating
On 23rd August around 8.20 pm, I boarded bus no. 311, from Santacruz East Railway Station my destination being Vakola Pipe Line. My fare for the journey was Rs.3/-
I offered the conductor a Rs.10 note (my fare was Rs.3 for the journey), To my surprise he refused to return the remaining money Rs.7 and told me to collect the balance money at Wadala Bus depot. This is inspite of having adequate change with him. Moreover during the entire journey he was screaming and misbehaving. Also note the Bus route is from Santacruz East Station to Air India Colony. I fail to understand why was he insisting the balance money should be collected at Wadala Bus depot. The conductor outright refused to allow me to collect the balance at Santacruz Depot and even gave me in writing behind the ticket that the balance Rs.7 should be collected at Wadala. Before this happened the conductor had given the other passengers change without any issues, however he told me that he did not have change at all, when I pointed out to the amount of change he had in his black pouch (the pouch that they wear), to this he said that he wont give change to everyone around. (By the time my stop had come), I asked the conductor why he didn’t want to pay me when he had so much of change in his pouch, to which he nastily said that he cannot give change to anyone and everyone around. When I asked for his batch number he started abusing in Marathi.
I expect action to be taken against this conductor and hope to receive my balance amount back (Rs.7).
The conductors details are as follows.
Conductor's Batch number – 156064
Licensing Authority No 26563
Bus No : 311 (8.20 pm)
Conductor's name – Santosh (As stated by him)
Ticket No 535 284373
I can be reached on [email protected]
Thank you in advance.
Regards,
Snowin D'Souza
Ph.9820604334
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