BEST is operating a bus route no. 120 between Opera House and Dawa Bazar. There are just two buses which are supposed to leave at intervals of 15 minutes in both directions. Today, on 19th March, as one bus was out of order, there was no bus for more than 30 minutes in the evening at about 7:30 p.m., for people waiting at Dawa Bazar. The people who wait for this bus at Dawa Bazar are mostly senior citizens who want to board trains from Marine Lines Station and are unable to walk the short distance to the station. In the evening, the number of passengers waiting for this bus increases. Will the BEST reply for the few and low frequency of buses on this route. It is pertinent to note that during Navratra festival many long distance buses are diverted, cancelled and transferred to cater to the passengers for Mahalaxmi Yatra. Why did BEST staff not take similar action today when one out of just two buses was not in working condition. Several senior citizens and people wanting to rush home after work are inconvenienced due to the negligence and apathy of BEST. It is was only when one senior citizen rang up Opera House Bus Depot by his mobile, a bus was sent to pick up passengers at Dawa Bazar at about 8:30 p.m.
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