V.V. Satam
4, Vilma Manor
Marol Maroshi Road,
Marol, Mumbai 59.
Date : 18.10.2010
To,
The Grievance Officer
BEST,
Electric House, Coloba
Mumbai 400 005
Respected sir,
Sub: Preventing from aliting & assault on loading a complaint
I would like to bring to your notice the horrifying experience I had with the BEST staff. Details are as below.
Bus Reg. No. MH 01 H 9168
Bus Route 301
Commutes between: Borivali Station East to Hanuman Tekdi
Timing: Left station approx 8.55 am / aliting time 9.05am
Date : 17.10.2010
Tkt. No. 359-955377
I boarded the bus at Borivali East (First stop) and wanted to alight at S.T. Depot at Nancy colony. The bus driver was reckless and was driving in utmost dangerous manner. While the bus was nearing S.T.Depot Stop I gradually came towards the front alighting door, and to my great surprise the conductor rung the bell and the driver did not stop the bus least realizing about my getting down. I just missed getting into the front tyre and managed to get away with minor injuries.
I immediately took an auto back to the starting point at Borivali station asking for details to lodge a complaint but was shocked towards the negative attitude of the attendants. Meanwhile the same bus conductor was back being a very short route, I pointed him to the attendant to which he started arguing with me with an abusive and rude language and started behaving hysteric and provoked the staff to beat me with blows.
Sir I am 56 years old and an acute spondelosis patient and have gone thorough a painful and bitter experience for my genuine problem.
May I request you to investigate an impartial and detailed enquiry into my problem and give justice to me.
Thanking you,
Yours Faithfully,
V.V. Satam
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