I have purchased a pair of puma shoes from Pacific Mall Subhash nagar Delhi. The article no is IN91328401.
At the time of purchase they assured me a gurantee of 3 months, if there is any distortion in the shoe they were supposed to replace it with the new one.
I am shocked to see, in a period of less than 2 months there are cracks in the leather at front bottom of the shoe.
More surprising thing to me was when i got informed by the company that they can not replace the shoe, as told by the sale person at the same outlet from where i purchased the shoe.
The cost of the shoe at the time of purchase was 3200 Rs & it was told that its a fresh arrival at the outlet, but to add to my surprise after 15 days this same model was there in the sale offer with a price of Rs 1999.
It was all about loosing 1200 Rs and getting a product which is not a fresh one.
I with my family & friends are regular customer of PUMA & even then there was not a convincing solution by the PUMA.
I want worth my money & time, so i request you people to replace my shoe or give my money back.
I can also choose a way to go to cunsumer court if I dont get my money Refund.
Regards
Bhupender
contact no 9810765686
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