Inconsumercomplaints.com » Miscellaneous » Review / complaint: Bharat Gas, Bhayandar - Threatening & advise to dissconnect the servise & join anywhere in very very rude language by servise provider at Bhayandar (East) | News #124252

Bharat Gas, Bhayandar
Threatening & advise to dissconnect the servise & join anywhere in very very rude language by servise provider at Bhayandar (East)

1. Since last 6 months taking follow-up for II cylinder but not getting response & getting answers come or enquire after 15 days, 2 months, 3 months. On Oct 17 got feed back to ask in Nov Again I called on 16.12.07 & got feedback offer was opened in Oct Now will open today. On 17.12.07 I sent my wife that gentle lady asking who has told to come today I told to enquire.

2.Always when ever I am calling the person will not give proper answer. Just will say today/tomorrow/after 15 days/one month /Yes/No & just puts the receiver.

3.When ever I am going to office all employes are enguaged in personal discussions or talk very rudely. You can do servey to find out the truth in point.

4. Cylinder not getting delivered on time. You can get feedback by survey from other customers. In system it is shown that cylinders delivered but in fact the person came in front of me for cylinder yesterday.

5. When ever I went all people observed engaged in personal discussion & not taking care for customers. Example is I transferred my connection from Muktainagar Dist Jalgaon to Bhayander (Tirupati Gas Servise) & the consumer no allotted on my card is 43712 & since last year cylinder delivery being done on same no. In fact the no is of some Mr. Patel & not of me. Yesterday the gentle lady has checked by name & found my consumer no is 43747.I can provide you scanned copy as a evidence. I requested to deliver cylinder on my new address & got reply we can’t because I had not applied for address change. If so then how delivery is being done on wrong consumer no as the address was different. When I talked to Servise provider got feed back that if you got cylinder delivery why the entry is not there in system against the no 43747 (My real consumer no) or 43712 (wrong consumer no). It shows I am bluffing as entry is not there. When I given Example no 4 Mr. Vaiti replied that you don't do social work you look into your matter & quarreled on the same matter.

MAILS FOR REFERENCE: Not a single mail replied by BPCL

From: PATIL VIJAY S.

Sent: Friday, December 21 6:13 PM

To: '[email protected]'

Cc: '[email protected]'

Subject: Complaint. Bharat Gas. Bhayander (East).17.12.07/21.12.07

Dear Sirs,

Refer below details & help in connection. I am in fear now due to threatening by TIRUPATI GAS SERVISES, Bhayandar.

As per complaint on 17.12.07 I talked to Mr. Vaiti & wisely he has accepted & agreed to have a discussion at his office on 18.12.07.I couldn’t attend due to some serious reason.

When I phoned him on 20.12.07 instead of instructing his employees & solving the problem he has started to use arrogant words & to threaten me. He asked me where you are working. You make a complaint & I will see.

Then I asked him what you will see whether you will stop my supplies or will do some thing different.

He started shouting & to tell me “Gate lost” from my office & so many...

After that I called to Mr. Patnaik (Sales Officer-BPCL) & informed him about the discussion & in return he assured me that up to today evening he will reply me.

Till time I am not got any reply by him. I contacted on nos-Mr. Patnaik-9819853901... 10.47 AM... 20.12.07

Mr. Vaiti - 9820032849... 10.29 AM... 20.12.07

BPCL Office Vikroli - 022 25748251/25748628... 14.30 PM... 22.12.07... Was only ringing

BPCL Office Ballard Estate Mumbai - 022 22713814... 14.30PM... 22.12.07... No reply

BPCL Office Ballard Estate Mumbai - 022 22714000... 14.32 PM... Person advised to call on Monday

I mailled on E mail ID [email protected] but till there is no reply by BPCL

I told him that this is official information i am giving to you as a responsible person nominated by BPCL that if any thing happens to me or my family I will hold responsible to Mr. Vaiti & BPCL. This is with reference to the words he has said to me while telephonic conservation. I am having all evidences in hard copies.

I will wait up to Monday then I will take it further what I feel correct.

Request to look into & resolve. I mailed to '[email protected]' also. I can provide scanned copies also for your action.

Regards

Patil Vijay Samadhan

09867687931

&&&&&&&&&&&&&&&&&&&&&&&&&--

From: PATIL VIJAY S.

Sent: Monday, December 17 10:21 AM

To: '[email protected]'

Cc: '[email protected]'

Subject: Complaint. Bharat Gas. Bhayander (East).17.12.07

Dear Sirs,

Following are my problems. Request to solve & help me out.

1. Since last 6 months taking follow-up for II cylinder but not getting response & getting answers come or enquire after 15 days, 2 months, 3 months. On Oct 17 got feed back to ask in Nov yesterday I asked got feedback offer was opened in Oct Now will open today. Today I sent my wife that gentle lady asking who has told to come today I told to enquire.

2. Cylinder not getting delivered on time. You can get feedback by survey from other customers. In system it is shown that cylinders delivered but in fact the person came in front of me for cylinder yesterday.

3. When ever I went all people observed engaged in personal discussion & not taking care for customers. Example is I transferred my connection from Muktainagar Dist Jalgaon to Bhayander (Tirupati Gas Servise) & the consumer no allotted on my card is 43712 & since last year cylinder delivery being done on same no. In fact the no is of some Mr. Patel & not of me. Yesterday the gentle lady has checked by name & found my consumer no is 43747.I can provide you scanned copy as a evidence. I requested to deliver cylinder on my new address & got reply we can’t because I had not applied for address change. If so then how delivery is being done on wrong consumer no as the address was different.

4. Today I called to owner Mr. Vaiti & customer care person Mr. J.S.Patnaik but no one was picking up phone. After some time Mr. Vaiti has called me up & I reported all problems.

Regards

Patil Vijay Samadhan

09867687931


Company: Bharat Gas, Bhayandar

Country: India

Category: Miscellaneous

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