Dear Sir/Madam,
Myself Ujwala, from Pune, Kothrud. I've booked my name for new connections with your distributor "SHRI MAHALAXMI ENTERPRISES" Opp Vanaz, Ph no.020-25396559 something in the month of June. Since then I've been following up for issuing of connections, but every time I was getting answer that it has been not started from Company itself, which we have accepted.
Now when it is started, I've enquired for the same but unfortunately I've forgotten my booking no. so now they are asking me to re-register my no. and wait for 2-3 months. How fair is it? People who have already waited for 5 months, to wait more 2-3 months.
Their answer is that if you have forgotten ur booking no, we can't search for you in thousands of nos., we don't have that much time, that too so arrogantly. Ok it is accepted, Even though I've requested them that if your staff doesn't time, I can spend 2 hrs in your for searching my no in your register instead of waiting 2-3 month more. Coz we are really face very bad problem to get the cylinder. When I said that we are your customer (which we are already having connection in Amravati, M.S.) then I got reply that till now u r not our customer. Means they don't consider order booking as their customer. This is arrogance is there, and what you are talking about 24 hrs services and all things on your website. I'm sure they might expect extra money for issuing immediate connection.
This is nothing but harassment of needful people. Some serious and immediate action should be taken with such distributor if they can't provide service to customer and ruing company's name. Nobody will say that such distributor is bad, everybody will talk about Bharat Gas' service.
Expecting some action and feedback.
Regards,
Ujwala
9823697114
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