Sir
After my marriage on 24-11-07 I shifted to 44 Shalimar Bagh, Ajmer Road Jaipur. I had contacted your LPG Gas Dealer MS Gulab Gas Agency, Shop No. 91-92, Guru Jambeshwar Nagar, Vaishali Nagar, Jaipur in month of December 07 and submitted documents as suggested by your company agency
1. Affadavit of having no gas connection of any company
2. Copy of Tenancy Agreemtn as Address Proof
I was assured by your agency that after site instection the connection shall be released. I contacted the above agency time and again for site inspection. I also requested for a prior information for instection as me and my wife are both working persons. Hence to make ourselves available for inspection.
After repeated requests and reminders, agency representative Mr HariOm came for inspection on 18th April. He inspected the site and inquired for present gas cylinder. As we started newly married life, owing to delay from the gas agency, we had to borrow a cylinder from one of our relatives to prepare our daily meals. This was well explained to representative Mr HariOm. He okayed all requirements. After inspection when asked if formalities were completed he asked to visit his office next working day.
I would also mention here that on my visit the same week to gas agency for follow up I was forced by the front desk lady as well as one of her colleague with mustaches to purchase a hot gas plate from them mentioning that it was a compulsion from Bharat Gas or else connection shall be refused. I refused to accept this.
Today 18th April when I visited the gas agency to take the connection, I was surprised to see the findings of the inspecing person Mr HariOm that applicant is already having a gas connection and on these grounds my connection has been denied. Surprisingly when Mr hariOm saw me he ran away from agency. I slao talked to the lady representative at the agency. She was not having satisfactory reply. I also want to place on record that earlier when I visited agency I had been continously being compelled by front desk lady and her colleague to purchase a gas stove. I asked the gas agency to provide me in writing the refusal of the connection and she refused to provide same.
I also tried to contact the customer officer Mr kamlesh over his telephone number 9829052917. But he was not having any time to listen to my plea and asked me to contact on monday or tuesday.
Sir this is clean direct case of harrasment of the consumer by the ganecy and company representatives.
1. I had been kept waiting for a connection for 4 months.
2. The maniulated information put in by Mr HariOm and his escaping from the scene at agency clearly identifies his malignant and corrupt desires.
3. The forcing of the front desk lady continously for purchasing a hot gas plate stove mentions her corrupt desires. I would like to place it in records that while my presence at agency on April 18th the same lady had forced another customer Mr Anandi Lal to purchase a gas stove and released his connection only after he agreed to purchase the stove.
4. Also on my presence Mr HariOm released another connection to a customer on name of his father with his own signatures. This metions the deeply rooted corruption in agency.
5. The denial of Mr kamlesh to hear customer plea is a very clear indication of the networked corrution in play with cooperation of Agency and the Bharat Gas Company.
Had I had any malignant intentions, I could have easily removed my cylinder during inspection and played the trick. But as a honest customer believing in Bharat Gas to understand the customer problem who is waiting for a connection since last 4 months, I never chose to play with the matter.
I would request you to please issue me a gas connction and resolve my harrasment at earliest.
Regards
Rajeev Purohit
44, Shalimar Bagh,
Ajmer road, jaipur
91-99280-28231
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