I purchased a new connection from my vendor (Sai telecom, Paud Road, Pune) on 2nd july for Rs 350/-.
My services were deactivated within the week of purchase because my documents could not reach them by that time. I did receive a notification message regarding the submission of documents. But straightaway i went to my vendor. He talked to the Airtel people, got my no. activated and told me that my documents will reach them within a day or two and i will soon recieve a call from airtel for the verification of my documents. But i didnt recieve any such call and my services were deactivated again. Then i went back to my vendor. He again talked to the Airtel Customer care, confirmed the submission of documents and somehow managed to activate my no. again.
Finally, on 28th july they deactivated my no. permanantly which had a talktime of around 500/- rs and that too without notifying me.
Now as per the vicarious liability, master is liable for the acts done by the servant. So, according to me the consumer can sue the company under the Act - Consumer Protection ACT 1986
Compensation - Law of TORTS
My Airtel no.-9730477762
Documents submitted - photocopy of licence and PAN card
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