Bharat Petroleum Gas
Non reachable on telephone and delay

I live in Navi Mumbai and am a consumer of Bharat Petroleum for last 28 years. I have shifted within mumbai thrice but Navi Mumbai has been worst of my experiences with the agency of BPL. I have complaint BPL several times about it which has fallen on deaf years. Since last week I am trying to get tghrough the agency Excel in Vashi on their two telephone lines which are 27895991 /27801646

continuosly busy. I assume it is their practice to keep the phones off hook. After trying for days I may be able to place the order but only to get the cylinder after further delay of a fortnight or so. Can you suggest a permanent solution to this problem please.