1.]
Nodal Officer/s
BSNL, Telephone Exchange Bldg,
Gulbai Tekr, Ahmedabad-6.
Sir/s,
Reference: Telephone Number-079-25350906 with broadband service- My
Unique ID No. is GJATD20080152752
With reference to the subject matter, I hereby aggrieved on receipt of Bill for July, though no services were provided by BSNL. It is pertinent to mention that since long back no uninterrupted services have been provided. After making series of complains my service has been connected from 17.08.2009 only.
Non providing of services as committed BSNL ha put to me a great inconvenience with a mental upset for a long span of say 5/6 months. Let me be specific from your own record that no services were restored despite of my repeated agitation before your organisation and lastly it has been linked. ONLY ON 17.080.2009.
My grievance is also that BSNL SHOULD HAVE TAKEN CORRECTIVE MEASURES at least by providing/offering me an alternate facility [specifically which was otherwise working as per my full knowledge] if they at all wanted to remove their commitment for solving grievances of the customer for which they have committed to restore within a period prescribed therein.
May I request to take a corrective step and remove charges by cancelling Bill for the month of July which itself proves from the NIL reading in respect of both the above mentioned services.
Please acknowledge the receipt of my complaint with a request to provide the details of the corrective measure taken towards my grievance.
Thanking you.
[URJABEN RONAK MUDIYA]
Copy to-
2.]
The Accounts Officer-TR-KKR,
BSBL, Kan, GUJARAT TELECOM CIRCLE[AHMEDABAD]
G.B.T.E karia,
Ahmedabad-380008.
3.]
The Chief General Manager,
BSNL, GUJARAT TELECOM CIRCLE [AHMEDABAD]
Gulbai Tekra. Telephone Exchange Bldg,
Ahmedabad-6.
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