On 21-feb-09, there was an ad on Hindu (chennai) news paper that Big Bazaar is giving big exchange offers. One of the offer said that if you buy a persian carpet then you get 50% discount. On top of this offer if you exchange an old carpet you get 50% 25% discount. Reading this i went to a big bazaar outlet at Vadapalani, Chennai. I gave away my old carpet at a counter and in return they gave me coupons worth 80 Rs. When i enquired, they said these coupons where given based on the weight of the carpet (4Kg * 20 Rs). They also told me that i can give this coupon at the cash counter and redeem it for a 25% discount. When i purchased a new carpet and gave these coupons for availing the extra 25%, the couter salesman did not know how to redeem it. He said he can only give me 80Rs discount. When i went to the customer service department, I did not get any positive response from them. The service was extremely bad. I insisted in meeting the store manager. When i met him i explained him the whole situation. I was really shocked to hear the response from the manager. He said the 25% discount that was published in the news paper was the name of the offer and does not mean you will get 25% off.
I would say this is a very cheap way of cheating the customers. I will never ever step into Big Bazaar again or will i recommend it to others..
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