I asked Big Bazaar store personnel that I need a large bed and I was told to buy a King-Size bed. Then I was shown a packed bed and was told that this was a king size bed (72"*75"). It was late in night (around 9.30 pm), thus trusting store personnel I purchased it and made payment via debit card. The full purchase was of a double bed (ECOBED) and pair of mattress for Rs. 10000 only (Advance Receipt #2073000606 dated 07/08) with assured delivery on next day. The delivery was delayed by one day. On delivery, I found that instead of pair of mattress I was supplied with one large mattress with size of 60”*75”. I was puzzled and called big bazaar about the issue immediately. I was told that the size of mattress delivered is same as purchased. On asking that mattress even if it is a single piece cannot fit on large bed of size 72”*75”. They replied that I had purchased a queen-size bed (60”*75”). I told them that there has been a communication gap and I bought a king size bed (72”*75”). Later after many frantic calls, I was called to store where I met Mr. Sunil Dhyani (Floor manager of Big Bazaar – Furniture Section). Mr. Dhyani was cordial enough, listened my woes, and said that he will arrange for a replacement bed subject to terms that I should bear all the additional payment for new bed. After many, more calls and store visits, finally Big Bazaar people picked up delivered bed on September 5th. I am still waiting for replacement bed. I have practically called Mr. Dhyani (Mobile No. 09711309859) every day since the Aug 9th and even visited the store 6-7 times. Each time I was sent back with an assurance to wait for some more days. Now one month has passed from the original date of purchase. I am unable to understand how unethical business practices these people follow. I want refund of my payment along with applicable interest.
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