I purchased a LG 29" Television (29FD5RGE) from Big Bazaar, Old Madras Road on 18th October. Delivery was to be made on 22nd October. Till today (29th October) no delivery has happened. They will not call you to inform you of status, phone calls to them will only be answered once in every 10 tries and by someone who's untrained in even the basics of customer skills. Asking for an escalation will land you up with someone claiming to be a manager (Ramesh in my case), but still with very rudimentary customer skills. Each time a promise is made 'Sir we will deliver tomorrow for sure, give us 2 days and we will deliver for sure, etc.' All lies just to get off the phone.
No one will care to revert back to update of status and once I even had this guy trying to change my order("Why buy LG when Samsung is better and we can give it to you readily. Why not change your order") Thank you, but I don't need someone making my choice for me. If they don't have stocks or the logistics to deliver, they have no right to make bookings or even be selling products. Even my neighborhood 10x10 electronics shop would ensure better customer experience.
BEWARE OF BIG BAZAAR
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