I am a regular customer of big bazaar, on 8-May-09 I purchased some items from Big bazaar, Sahara Mall, Gurgaon wide bill No, T18/58077 amt. Rs. 930. I made payment through debit card of Punjab National Bank but it got denied, then I gave another card of same bank of different account but again it got denied. Then I gave Debit card of Axis Bank, which belongs to my wife, it was accepted and payment was made.
After two days I checked my account statement of both the PNB accounts, to my surprise, my both accounts were debited with Rs. 930, that means I paid Rs. 2790.00 for items worth Rs. 930.00. After this I spoke to my bank, they have told nothing can be done on their part as payment have been already credited to Big Bazaar and after this I went to Big bazaar and spoke to Mr. Kishan Chander, he gave assurance that he will write mail to HO and after getting revert he will contact us within two days but he never called. When today I called him I spoke to Mr. Sunil, he was very rude and said that they are not concerned with this speak to your bank. but bank has given us in writting that amount of rs. 930 is debited from my both accounts. Please help to get my money (Rs. 1860.00) back
Thanking you,
Dinesh Gambhi
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