Intrigued by sprawling super market malls introduced for the first time in my residential area, I have been shopping all my household needs from gym, air conditioners to furniture dresses to grocery from Big Bazaar stores in Hiland Park, Bagha Jatin, and pantaloons gariahat. I did some shopping from Future Bazaar through internet as well. The total value of such products exceeds over half a million Indian rupees for the past five years. I have kept most of receipts though receipt print on thermal paper faded away. I even did not visit the traditional shops from where we shopped for generations. However, at the end of the day I have only regrets for such switch over.
Your product quality is not good to say the least. I purchased a computer table rejecting my traditional table made of solid wood. Its wheels broke within a few days; table shakes as if the earth is having quake all the time. Externally gorgeous looking dining set that I purchased, gave me disgrace of life. One of my lady guests, an illustrious face of a famous electronic media house fell down while dining. The expensive home gym rope’s synthetic cover came out blocking the pulleys. I was demonstrating in front of my guests and when the pulleys did not move, I had only blushes for my distinguished callers.
However, I must admit when I brought all these to the notice of BB Bagha Jatin store manager Mr Ajay Bhandary, he immediately looked into it. Repair personnel came and patch work was done. The Computer table still shakes despite replaced wheels. Repaired dining table has not disgraced me yet; may be because I have dining alone on the table now. The gym repair staff frustrated me most; he removed a small section of the ropes’ cover promising to replace the whole string soon. The man did not turn up.
Now I notice Koryo toaster brought from BB stores is also not working though it was very sparingly used.
All the products I mentioned were brought within last eight/ten months.
With heavy heart and shocked mind, I have no intention to visit Big Bazaar stores again. I am thinking that people at large should know what happened to me for trusting Big Bazaar so blindly. But before that I thought you should know my plight to.
I have no expectations of any redresaal from Big Bazaar shopping system.
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