I have taken a Big TV connection and it took more than 3 weeks for installation though they promised only 48 hours for it.
After running for 2 weeks, it stopped working. I have launched a complaint on 18th of Oct stating that my Big TV connection has stopped working and i get a "Poor Signal" message.
I received a call on 28th Oct from a service executive and the guy said that he would visit my place the next day.
After waiting for two days when i called the call center to my surprise i was told that complaint has been closed (without addressing the issue).
I had to now launch a new complaint on 3rd Nov without any reason. So far its still not addressed.
When i call the customer care i will be told that complaint will be addressed within 48 hrs which is definately not true atleast in my the case.
The customer care has no clue about when its going to be addressed the service is hopeless
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