Smart card No. 200530239407
I purchased the Reliance BIG TV starter kit on 29-08 for Rs. 2490 and was installed on 30-08. I was assured at time of installation I would be able to view all the broadcasted channels and that service was free for first 3 months.
Subsequently in mid September preferred channels like Neo Cricket, BBC, CNN were discontinued. On 22-09 customer care executive informed me that these channels were available on the Max pack, whereas Premium pack had been activated in my account. She advised me to pay an additional amount of Rs.2550 to change to Max Pack. I recharged Rs.3000 on 23-09, ie, an excess of Rs.500, and informed customer care same day.
On 25-11 I received sms asking me to recharge Rs.265. On 1-10-08 I lodged a complaint (complaint no. 77101276) that channels paid for in Max pack had not been activated. Subsequently I was informed that Max Pack had been activated for one year from 10-10-08 to 9-10.
On 02-01-09 NDTV channels were abruptly halted. These were restored only after I called customer care.
I received several sms on 19-01-09 (my Complaint No. 86311923), 20-01-09 (my complaint No.86400303), 21-01-09, 22-01-09, reminding me to recharge my account. Service was discontinued on 22-01-09. I was advised by customer care that I should recharge Rs. 52 to enable resumption of service. I paid the amount on 23-01-09 and service resumed same day.
I again received sms on 24-01-09 and 27-01-09 to recharge my account. Service has again been indefinitely discontinued from morning of 28-01-09 subject to payment of additional Rs.297 per month.
In spite of repeated requests I have failed to find out how the money already paid (Rs.5542) has been used up in a period of less than 5 months from 30-08-08 to 23-01-09
I have been calling customer care every day 19-01-09 till date (29-01-09), except for 26-01 and 27-01. I have been informed that Max pack was deactivated on 23-01-09.
Also that two separate packs “Premium” and “Max” were running simultaneously on a single TV connection whereas the Premium pack should have been terminated when the 12 months free subscription of Max pack was activated on 10-10-08. The executives have blamed error in their “system” and so far I have not got any redressal of my complaints.
Reliance BIG TV Ltd. has defrauded me of money by not providing the promised uninterrupted Max Pack service of BIG TV upto 9-10-09, for which payment had been made.
The excess money paid for the balance period of 8.5 months, and the excess amount of Rs.552 is not being refunded.
I am being penalized for their “system error” which they have failed to correct till date.
I have been continuously harassed by unwarranted sms’s demanding additional money.
I have wasted more that 20 hours of my precious time on calls made to various customer care executives to sort out the matter.
I demand full compensation of the financial losses, valuable time spent and harassment on account of the deficiency of service that had been more than fully paid for till 9-10-09.
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