Sir,
Sub-regarding bad services for my mobile
I am using nokia 5610 (red) express music (it’s a piece of shit) from the day I bought my mobile I have given my mobile for servicing more than ten times am not satisfied with your service and I still have problems in my mobile. At first I bought the mobile which is a red color I had some problems with keypad and hanging problems and if I play any videos my mobile gets switch off even if I give the correct security code it denies the access and the mobile has network problems. so I gave the mobile to
HCL INFO SYSYTEM LIMITED,
BRANCH OFFICE NOKIA CARE,
SHOP NO-5, AARTHI CHAMBER
189, ANNA SALAI CHENNAI-600006
here MR.MOHAN is the head of the service center and he told to cantact MR.ANAND . He serviced the mobile for more than FIVE TIMES all the FIVE times he said the mobile was ok but it got repaired with in one week period of time each time I travelled from manthuranthakam to CHENNAI (anna salai) which is nearly about 170kms up and down. He took one week for servicing the mobile all the FIVE times and he agree to swap the mobile for a brand new one and he asked me to come after a week but he didn’t replace the mobile instead he gave someother OLD MOBILE THAT IS A USED ONE mobile in which the display was broken he said the brand new mobile will come with in three weeks until the time he asked me adjust with this mobile. I went to that showroom after four weeks but the show room was changed to a laptop service centre I asked them they told to visit the nokia care which is opp to sathyam theatre
Where Mr.gopi the head of the office said that he will repair the old mobile only and he wont offer the new one and I agreed to repair the mobile. They repaired the mobile for more than six times and still the problem in the mobile has not been solved.i have been not receiving a proper response from gopi. And mr.gopi again told me to service the mobile where u have done before but security in the hcl info system wont allow me inside they asked me to visit the above mentioned centre which is opposite to satyam theatre like wise they made me to visit the other service centre (hcl) likewise I have been visiting both the centre’s very often .finally they said that to complain to the company itself and they cant able to do anything. At present I cant able turn my mobile on and the keypad is not working properly can I have a new replacement or not. I want a fresh replacement or atleast to repair the existing one.i never experienced such a bad service from any companys this is the worst experience I had in your service. Every time when I gave the mobile for a service i spent nearly 150rs daily I have wasted so much money in this which not worthfull at all.the staff in the service centres are not giving proper respect everytime I visit they make me to wait for more than four hours and they are not giving any proper response. The days which I used my mobile is very less because it got repaired all the time I have spent 13, 300 rupees on this mobile and I nearly used it for a month or two but I have spent more than 4000rs for travelling to the service centre’s. I am attaching some of the document regarding the assurance of replacement by the service centre and I want you to check on this and give me a solution.and i m not ready to go for that stupid service centre.
MY ORGINAL MOBILE IMEE NO IS: 358652014912337
THE SWAPPED MOBILE IMEE NO IS: 358652019043013
AND MY EMAIL ID IS: [email protected]
by
V.VIJAYANAND
(9786618882)
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