This incident happened at the following location:
Bikanervala
30, Aditya Arcade,
Preet Vihar, New Delhi -110092
This is How it started;
Due to wet floor a child fell down while taking the roti's to his table where his parents were sitting. No one from your staff came to help him in this a gentleman helped him in collecting the roti's and he gave it back to the counter from where he got the delivery of his order. the man at the counter who aled himself the manager asked him to comeback after 5 mins for the same order. I thought this is the Kindness and excellent service being given by Bikanervala to its customers.
now the main thing:
i was observing all the matter, your staff member who was on the delivery counter hide the plate which has these roti's that have fell down. after 5 minutes he quickly changed the plate and the manager (i don't know the name - he can be recognize as he was bald) pressed the buttons for call fr the machine i was observing the whole thing with my father, i was shocked to see this shit happening at your ISO9001: HACCP and SQF2000CM certified restaurant . the child came to collect his order i stopped him as asked for the manager now Mr anand singh came into picture in support of his staff asking me to calm down i explained and asked all the consumers to come forward to know this cheating happening at your so called respected outlet.
this is shameless and disappointing that the companies that we think are the benchmark in quality food and service are doing these type of Mal practices. In against this i also canceled my order and have the copy the canceled bill. the Family to whom this incident happen also supported me and canceled me.
I would like to take this issue to the food & adulteration department. for Your information i am VP marketing in a software company and many times organize get together and order food for my office staff and meetings approximate billing in a month would be between 15000-10000 INR . I would never ever come to this kind of restaurant where customer is being offered adulterated food. I don't understand for only saving 100 rs company like you put the brand equity on stake that too when media is highly active and has fire
Bill no- 0210031791 amount- Rs.350
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