I am Anil Kumar Patel, I have taken Insurance policy from Birla sunlife in the march Policy no. is 002724088. When I have received the policy then I have seen there are some discrepancy on the policy regarding nominee name & term year after that I had submitted that policy to free-look changes for nominee name spell & term from 20 year to 25 year but company had not changed the term and return the policy document by 25-jun and giving a reason that I don't have submitted the Illustration for 25 year.
After above thing happened I have submitted my documents to free-look policy cancellation. As per my last discussion with customer care that they are saying that my documents will not consider to free-look cancellation while I has been receiving the policy document since 25-jun through my adviser and I have submitted the cancellation form 3-July which is free-look period. If I have received policy delay then It is company responsibility that they will send the document to policy holder address & will take proper signature which can proof that policy holder have received the policy. If you have my signature then plz show me & proof it.
So I would request you to kindly accept my request and consider my policy to free-look cancellation otherwise I will file complaint against you to IRDA & CONSUMER FORUM.
Plz do the needful and confirm.
With Thanks & Regards
Anil Kumar Patel
mobile no. 09350494529
Policy no: 002724088
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