Dear Sir/Madam,
I have courierd a Mobile Hand-set (Sony Ericcson K530i, with battery, data cable, charger, CD and handset) from Delhi to Alwar via receipt no. 204329753 on friday dated 08-05-09. While taking of consignement company representative charge 100/- extra as insurance fee and also confirm me that the deliever date, according to him that was 11-05-09.
On, 11-05-09 I contacted to the beneficery (my brother) about the consignement and he told me that, he was not contacted by the company and till that time consignement didn't reach to him. I inform to the courier office here in delhi regarding the matter. The company official after some time told me that the consignement is already delievered to the person there as a person come to the office and he said I am the beneficery. It was really shocked for me because my brother was not contacted by the company and courier office in alwar handover the consignment without varify the genuinity of the person. Its a case of foul play and courier company cheated me in a big way. My mobile handset was worth of Rs 7600/-
Again that was a very big surprise for me when I contacted their customer care centre and representative told me that this particualr consignement was delivered to my brothers address by courier boy. And their office at alwar told me that a person come to personally at their office.
I requested to check all the case to their director and after so much of mantallly disturbance one of director told me that they are not able to solve the case and couldn't help me out in any way. And as a director as also told me that I can only give you 1000/- as your claim amount and also start telling me about their rules and regulation.
This is the case of cheating and fraud where I suffer a lot mentally and I also lost my mobile hand-set.
Could any one help me out how can I lodge a complaint in consumer court and what all my rights in that case.
Ashok Saini
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