I had placed an order with Dell for a Studio 1555 laptop and the product was handed over to Blue Dart for shipping by Dell after the assembling process.
The product was picked up by Blue Dart on 7th May and i was promised a delivery date of 9th May. I was provided a WayBill No and a Reference No, so that i could track the shipment. Everything was running fine and i was expecting the whole procedure to be less cumbersome.
By the evening of 8th May the status of the shipment changed from the existing In Transit to Flight Canceled/Delayed, Contact Customer Care.
I was fairly disappointed to see this newest development and now i am at loss of what is to be done.
Usually when a shipment cannot be shipped on a day, the courier agency will try to ship it on the succeeding days. But in here, even Blue Dart has no idea about the product shipment. I have contacted the Customer Care of Dell and Blue Dart and as of now has not received any information regarding this from there.
The queer nature of the entire scenario is that, there are plenty of flights plying in between Chennai (where the product was assembled) and Trivandrum (my residence), hence i am dumbfounded by the explanation offered by Blue Dart (flight canceled / delayed).
I do not know what is in store for me the following days. Now even i am unsure whether i will be getting the product in my hands..
For reference purposes, my WayBill No is 58087978115
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