BPCL_LPGA GAS
Delay in deviery

Dear Sir,

RefNo: CRN No19433

I am facing problem with your agency in Bharat Gas Gopalpuram, Chennai, TN (opp stella marry college), They people are misguiding and harassing me. I would like to explain my story in brief. Now it your time, how you will take action!!!

In fact on 12sep08, I went to Gas Agency office paid money, got cylinder from go down, after keep on requesting they have not delivered, anyway I managed this time (12sep08), when I was trying to book next month they told me 21days I would like to appreciate BPCL policy, this way, my due date of booking is 4th oct . when I made call on 5th they booked, (No ref number given to me), when I want to know status on 6th oct 08, they told me it not booked, again said now it booked, after one week they will deliver, but again on 8th Oct08 (same scenario) I want to know status, again BPCL said not booked, Today on 11thoct08 Now they are saying it is booked on 8oct08 only, Now when I can expect my gas (One person said 1week, 2nd person 10 days, contradictory statement given at same time, same agency on same phone call) So far my gas was booked three times, but I have not given any reference for these booking?

Why system is not transparent?

Why ref number not given to customer?

Why online booking is not available?

I will appreciate your effort to make system more transparent, while booking on phone, customer should be given ref number, same thing you can produce while online booking.

Now India is IT leader in world wide market, BPCL one of major Gas company in India.

On 8/10 they tol dto deliver on Satday /Sunday, Butnow again they are amking story for tomorrow, tomorrow is holiday for them.

Please try to resolve this issue... every month i am keep on struggling for this gas.

I prefer to change my agencies rather then Gopalapuram, you can transfer in Madnevlai., Chennai

This gopalpuram agency is horrible, experience, once in year i can bear but not every month. I can not keep on struggling for LPG gas only.

To get better rapport among customer, BPCL need to think seriously about this Shop, either close this shop otherwise day will come BPCL will be losing customer, Just because of silly people BPCL is getting bad name.

DPSINGH.