To, Mandar Karmarkar
Pune
9370202384
[email protected]
The Chief Vigilance officer
Bharat petroleum Corporation Ltd
Dear Sir,
Sub: Complaints Regarding two LPG Pumps In Pune
(Mitali Service station WC/MH/14/5171 (p108928) & Saraswati Auto services MR/PN 279)
I have following 3 complaints which are same for both the LPG pumps
1. Both LPG pumps of yours do not operate AIR pressure Facility which II understand is mandatory. I have visited and filled up LPG at these place at least 3-5 times each, in last 3 months, non of the occasions I could avail the air facility at these two LPG pumps. You need to investigate this matter. I have all the cash memos with me for both pumps.
2. When both pumps could not give me AIR faci;ity 2nd time I demanded the complait book which I suppose is mandatory from your side. After a wait of 10 minutes also the could give me the “complaint book”.When the 3rd time also they could not give me the AIR facility I was waiting for 20 minutes at both the places for writing a complaint. The staff on the counter made it sure that I don’t get it.
3. At both petrol pumps the telephone numbers of your local office (sahajanand Complex, east street, Camp, Pune) are not displayed, I suppose it is mandatory from your end to display the name of concern authority with contact nos. Both pumps do not hv this information.
4. Today morning when I visited your East street office to give a written complaint about these irregularities I was greeted by a security man at the reception counter and he informed me that one MR Singla is responsible for the concerned area and he is not there in office. When I insisted that I must lodge a complaint he directed me to one Mr Gaikwad. I told him verbally all my experience about these two pumps, he made a note of it. When I insisted, now that I am at your office pl give me a blank paper so that I can handover a written complaint about the same, He said, he can always accept it but it will go to the area sales person and nothing will happen if u want a right effect I sould go to your website a lodge a complaint thru it. When visited your website it doesn’t have a link to complaints but it has link to vigilance office and the same link is not working due to server upgradation (nothing new abt it)
You are now requested to take a serious note of these 3 complaints and revert back to me about the action taken from your end. Pl mind that I won’t give up this issue till it gets resolved. If you need cash memos of these pumps
I have for mitali, dated 02/11/08, 06/12/08 – 2 nos morning and evening and 24/12/08
For sarswati dated 10/11/08 and 09/12/08
Thanking you,
Yours faithfully
Mandar Karmarkar
9370202384
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