Dear Sir,
With reference to the above, I have applied the above Bfone & Broad Band connection on 29.04.2009 vide your Request Ref.91263436; AN92270532/dt.29.04.09. I am residing at Madipakkam near keelkattalai area, After applied this connection, I have make so many calls and personal visit to your customer care centre at madipakkam & Keelkattalai Exchanges and complained about non receipt of erection of BSNL BFONE CUM BROADBAND connection. Inspite of my repeated reminders and telecons made to your BSNL people and AE & DE level people for the concerned exchanges, Till date, I did't get any proper response from your end. Last week 25.06.09 I have visited madipakkam customer care centre and gave a complaint about this issue. They ask me to contact your Mr. Sundaraman, DE/ Keelkattalai Exchange / Mr. Achuthan-AE. I spoked to them on the same day itself. Mr. Sundaraman promised me to give the connection before 29.06.09. Today, morning also I have spoken to him. He said, he is in delhi. He ask me to contact Mr. Achuthan. I was tried so many times, but no reply. In this aspect, It is overthan 60days has been passed from the date of my application receipt. But, so far you people are very irresponsible to give me a feedback about the BFONE CUM BROADBAND connection. I have seen your so many advertisement in paper, television and thro' bsnl camps near my area. In that, it is mentioned whenever apply for the above service connection. Immediately can get the connection within a week's time. But, in my case, it was fully 2 months has been passed. but no RESPONSE from BSNL. Is this is the way to have a relationship your customer? If you are not able to service to the customer means, we don't mind to go with other private party services. This is a bitter experience with your concern which i got for the above matter. Please try to respond customer! Customer is valuable which you don't know or not?
For the above I need your immediate reply whether can you able to give me the above service connection or not? If yes, please mention when you can able to serve me better! Based on that, I will look for some better alternate source. For your information, I am long term customer in cell one mobile postpaid connection No.9444931730.
Expecting your earlier reply in this regard.
Regards,
S. Raghavan.
Customer.
Plot No. C, Flat No. F-2, 1st Floor,
Shanmuga Apartments,
Thirumurugan 2nd Street,
Back to Madurakali Nagar,
Madiapakkam,
Chennai - 600 091.
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