I am chaitanya - a broadband subscriber in bangalore i called BSNL on 7 dec b/w 11:00am-12:00am to complaint about the broadband connectivity, the call was picked by Mr.lokesh who was not ready to listen to the issue nor the troubleshooting performed by me as i am a technician by self i was well prepared by making sure the is no issue with my system or with s/w setting and was confident about the issue with modem, the BSNL tech kept on forcing me perform the steps repeteadly and in between he was placing me on mute and disappering when i was discussing about the bad service with my sister during the course at my end he just bumped into the conversation and got into argueement and when asked for his manager he refused to transfer and he also told troubleshoot yourself and contact exchange for further support. when asked for his manager repeatedly he transfered to his manager Mr.jaksom, who was simillar to his tech and the best part about this manager was he was listening even thow he dint resolve and with out even informing me he place me on mute and transfered me back to tech Mr. lokesh. The issue left unresolved however, BSNL HAS TO TRAIN ITS CUSTOMER CARE REPRESENTATIVE FOR THE PROPER LANGUAGES, SOFT SKILL AND THE MOST IMPORTANTLY TO LISTEN TO THE CUSTOMER AND THEY NEED A VERY GOOD TECHNICAL TRAINING ASWELL.
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